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Annual Review Archive

Welcome to our Annual Review archive. Here you can browse our past Annual Reviews including those published by the dispute resolution schemes which merged in 2008-2009 to form the Financial Ombudsman Service.

 

Financial Ombudsman Service

Annual Review & Comparative Tables 2011

Annual Review & Comparative Tables 2010

 

Financial Ombudsman Service 2009

Annual Review

Summary Report

Media Release

 

Financial Ombudsman Service 2008

Messages from the Chair of the Board and Chief Ombudsman

Banking & Finance Report

General Insurance Review

Investments, Life Insurance & Superannuation Review

Media release

 

Banking & Financial Services Ombudsman

Annual Report 2007

Annual Report 2006

Annual Report 2005

Annual Report 2004

Annual Report 2003

Annual Report 2002

Annual Report 2001

 

Credit Union Dispute Resolution Centre

Annual Report 2008

Annual Report 2007

Annual Report 2006

Annual Report 2005

Annual Report 2004

 

Financial Industry Complaints Service

Annual Review 2007

Annual Review 2006 - Part 1: Introduction and Reports

Annual Review 2006 - Part 2: News and How FICS Helps

Annual Review 2006 - Part 3: Case Studies

Annual Review 2006 - Part 4: Statistics

Annual Review 2005

Annual Review 2004

Annual Review 2003

Annual Review 2002

Annual Review 2001

Annual Review 2000

 

Insurance Brokers Disputes Limited

Complaints Report 2008

Complaints Report 2007

Complaints Report 2006

Complaints Report 2005

Complaints Report 2004

Complaints Report 2003

Complaints Report 2002

Complaints Report 2001

IBDF Complaints Reports from 1996 until 2000 are only available in hard copy.

 

Insurance Ombudsman Service

Annual Review 2007

Annual Review 2006

Annual Review 2005

General Insurance Reports prior to 2005 are only available in hard copy.