The Senior Leadership Group of the Financial Ombudsman Service. Read more
View FOS media releases. Read more
Read the latest edition of The Circular Read more
Before you lodge a dispute please read these simple steps on how to resolve your dispute as quickly as possible. Read more
We offer fact sheets on a range of topics. Read more
Information for small businesses. Read more
Apply for membership of the Financial Ombudsman Service Australia. Read more
The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
Information about the Australian Financial Complaints Authority (AFCA).
Brochures for individuals and consumer advocates, including 'How to resolve a dispute', 'A guide to conciliation conferences', and more.
Lodge a dispute
Our dispute resolution process
Find a Financial Services Provider
Fact sheets | Brochures
Our Terms of Reference
Significant event response plan
Feedback about our service
Interpreter and National Relay Service
العربية (Arabic), فارسی (Farsi)
简体中文, 中文 - 繁體 (Chinese S/T)
हिन्दी (Hindi), ਪੰਜਾਬੀ (Punjabi)
Filipino - Tagalog
Tiếng Việt (Vietnamese)
FOS declares Tropical Cyclone Marcus a significant event
FOS declares the NSW and VIC bushfires significant events
FOS declares North Queensland storms and flooding a significant event
FOS submission to the Financial Services Royal Commission
FOS welcomes the passage of legislation to create AFCA
FOS is able to consider disputes with member financial services providers. Search for a member.
Join more than 13,000 financial services providers across Australia who choose FOS for external dispute resolution.
The Independent Assessor independently reviews and assesses complaints by users regarding the standard of service provided by FOS.
Home | Contact Us | Accessibility | Feedback | Privacy | Site Map | Glossary | Disclaimer
Financial Ombudsman Service Limited ABN 67 131 124 448