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09 October 2014
The Financial Ombudsman Service released its 2013-14 Annual Review. The Annual Review shows the total number of disputes received remains relatively steady with FOS receiving 31,680 disputes, a decrease of 2% on last year. The number of disputes accepted declined by 3% to 23,454 disputes. Read more
Tags:  annual review
26 August 2014
CBA and Macquarie financial planning remediation plans designated as Significant Events Read more
12 March 2014
The Financial Ombudsman Service (FOS) Board today released the findings of its independent review along with plans to tackle its current dispute backlogs and improve dispute handling processes. Read more
23 October 2013
FOS released its 2012-2013 Annual Review today which shows 49% of all disputes it accepted were about credit products with disputes about home loans and credit cards the most common in 2012-2013. Read more
Tags:  annual review
22 October 2013
On Monday 21 October FOS launched its first Auslan video, Sarah’s Story, in conjunction with Vicdeaf as part of the National Week of Deaf People. The launch was streamed live to over 50 community service organisations across the country. Read more
Tags:  consumers
05 September 2013
The spotlight will be on women’s financial decision making when the Financial Ombudsman Service (FOS) hosts a MoneySmart Week breakfast on Thursday 5 September. Breakfast attendees will be given an insight into the research findings of the first national study into the factors underlying women’s financial vulnerability. Read more
Tags:  events
14 March 2013
The Financial Ombudsman Service (FOS) Board is pleased to announce the appointment of Evelyn Halls, Nicole McCutcheon, Justi Tonti-Filipinni and Michael Pearce SC as FOS Ombudsmen. Read more
Tags:  ombudsmen
19 February 2013
The Financial Ombudsman Service (FOS) will be represented at a community forum in Bundaberg on Wednesday 20 February, which will provide information on aspects of the recovery process following the floods and extreme weather which have impacted the Wide Bay-Burnett region of Queensland. Topics covered at the forum will include claims management, claims assessment and dispute resolution. Read more
14 January 2013
A community forum in Tasmania on Monday, 21 January, will provide information on aspects of the recovery process including claim management, claims assessment and dispute resolution. Read more
22 November 2012
The Financial Ombudsman Service (FOS) today released its 2011-2012 Annual Review.Shane Tregillis, Chief Ombudsman, said, "We saw a continued increase in disputes coming to and being resolved by FOS in the last year. The composition of disputes has also changed over the last few years, with credit products and disputes lodged by people in financial difficulty making up a larger proportion of those we handled." Read more
Tags:  annual review