Individuals and small businesses can ask their financial services provider for assistance where, for a short period of time, they are unable to meet their repayments under a credit facility (such as a credit card, personal loan, home loan or business facility). This might include a request to change the repayments under the credit contract for a period of time.
If a financial services provider will not agree to a reasonable request for assistance then the Ombudsman has power to review that decision. In some cases we can require a financial services provider to change the terms of a credit contract.
You may also like to read the following articles for further information:
If you are a small business or deal with small businesses, you may find the following article useful: Dealing with customers in financial difficulty: small business
The Financial Ombudsman Service offers telephone conciliation conferences to help resolve disputes. Guide to conciliation conferences
Statement of income and liabilities to support a dispute lodged with us by a consumer in financial difficulty: Statement of financial position