Contact details


1300 78 08 08



1300 56 55 62



9am - 5pm Melbourne time weekdays

Some telephone service agreements charge your call at more than rate of a local call. Please check with your telephone service provider if you want to know the exact rate. If you are concerned about the cost you can:

  1.  Register or lodge your dispute here, or

  2.  Ask for one of our staff to call you back. Simply advise the FOS staff member who answers your call and you will be called back shortly.

Postal address

Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001


67 131 124 448


9am - 5pm Melbourne time weekdays


03 9613 7366



03 9613 6399



Membership enquiries:


Community program enquiries:


Invoice enquiries:


Privacy enquiries:




For media enquiries contact Juliane McNamara on (03) 9099 2223 or via email:


To invite the Financial Ombudsman Service to participate in an event:

event request form


More information about events:

Legal Documents and Statutory Notices (not related to the exchange of information in a dispute)

Service of legal documents and statutory notices where FOS is a party or the Respondent should be marked for the attention of Company Secretary, Nicolas Crowhurst.

For more information, or to discuss, contact Nicolas Crowhurst on 03 8623 2005.

Please note, the above does not relate to the exchange of information in a dispute. If you have information relating to a current dispute, please email or contact your case manager.

Interpreter Service

Call the interpreter service

131 450

Call us and we will organise
an interpreter for you:

1300 78 08 08 (9am - 5pm Melbourne time weekdays)

National Relay Service

For the hearing and speech impaired

TTY / Voice Calls

133 677 (local)


Speak & Listen

1300 555 727 (local)


Internet Relay Call

Go to, enter our number 1300 78 08 08. Click 'connect'.