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Practice Notes

Practice Notes outline how we approach certain types of disputes. The FOS Approach is our new way of presenting this information, so please also visit www.fos.org.au/approach to see our most recent documents.

General Insurance

Application of Interest
Queensland Floods

Investments, Life Insurance & Superannuation

Practice Notes

01/07/2008 - Practice Note 1 Section 29 ICA

02/08/2009 - Practice Note 2 Dispute Handling Processes and Information Exchange

01/07/2008 - Practice Note 3 Surveillance Evidence

01/07/2008 - Practice Note 4 Systemic & Serious Misconduct Procedures

Guidelines

18/08/2008 - Guideline 1 Complaints that are Frivolous

01/07/2008 - Guideline 2 Dealing with Member Breaches

01/07/2008 - Guideline 3 Post Determination Procedures

01/07/2008 - Guideline 4 Inappropriate Complaints

01/07/2008 - Guideline 5 Dismissing Complaints For failure to Respond

01/07/2008 - Guideline 6 Complaints by Non-retail Clients