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Business Plan

2015-2016 FOS Business PlanIntroduction

Each year, we present important information to all our stakeholders about our performance over the past year and business goals for the coming year. In 2012, we set out a three-year strategic plan with a clear focus on building excellent service into everything we do.


2015-2016 Business Plan

The Business Plan this year provides a clear snapshot of how we are tracking against the goals set out in last year’s plan, and outlines our priorities for the coming year.

Objectives for 2015-16 include: maintaining our focus on delivering an efficient and effective dispute resolution service, enhancing our stakeholder engagement, and continuing to develop our organisational capabilities and infrastructure.

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2015-2016 FOS Business Plan

More information
2014-2015 FOS Business Plan
FOS Strategic Plan 2012-2015 (incorporating 2012-2013 Business Plan)