Each year, we present important information to all our stakeholders about our performance over the past year and business goals for the coming year. In 2012, we set out a three-year strategic plan with a clear focus on building excellent service into everything we do.
2015-2016 Business Plan
The Business Plan this year provides a clear snapshot of how we are tracking against the goals set out in last year’s plan, and outlines our priorities for the coming year.
Objectives for 2015-16 include: maintaining our focus on delivering an efficient and effective dispute resolution service, enhancing our stakeholder engagement, and continuing to develop our organisational capabilities and infrastructure.
2015-2016 FOS Business Plan