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As an ASIC approved external dispute resolution (EDR) scheme, FOS is required to undertake an Independent Review. The FOS Board, in consultation with ASIC, have engaged Cameronralph Navigator to undertake this review. As part of the independent review, Cameronralph Navigator will publicly invite submissions from stakeholders. Read more
If you have been affected by the recent floods in Queensland and New South Wales, we encourage you to contact your insurance company. For help with the claims process, or if you are unable to contact your insurance company, please call the Insurance Council of Australia’s (ICA) disaster hotline on 1800 734 621. Read more
Receivers and managers have been appointed to Banksia Securities Limited, a subsidiary of the Banksia Financial Group Ltd. Receivers and Managers have also been appointed to Cherry Fund Limited (CFL), another company in the Banksia Financial Group. It is important to note that other parts of the Banksia Financial Group, including the Banksia Mortgage Fund, and its responsible entity, Banksia Mortgages Limited, are not currently in any form of external administration. Read more
FOS would like to join the Telecommunications Industry Ombudsman (TIO) in supporting recommendations made by Energy and Water Ombudsman NSW (EWON) to raise awareness of free Ombudsman services to consumers who are thinking about using a credit repair agency. Read more
Tags:  consumers, ombudsmen
Our phone system is currently experiencing an outage. Alternative ways to contact us... Read more
Tags:  general
Some of our online services are unavailable due to maintenance work. Read more
Tags:  general