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20/09/2016
South Australia, Victoria and New South Wales have recently experienced severe weather, which has led to flooding and storm damage in some areas. While the Insurance Council of Australia (ICA) is yet to declare these storms as a catastrophe, they are monitoring the situation and keeping FOS updated. Read more
14/09/2016
View our Reconciliation Action Plan endorsed by Reconciliation Australia Read more
09/09/2016
Transcript of Chief Ombudsman Shane Tregillis' main address to the 2016 FOS National Conference. Read more
10/06/2016
The Financial Ombudsman Service (FOS) Australia today advised Board Member, Mr Chris McRae, resigned from the FOS Board on 2 June 2016. Read more
Tags:  board
02/05/2016
Addressing the issue of unpaid determinations Read more
17/09/2015
Board statement and actions taken in response to Independent Review Recommendations Read more
25/06/2015
Minor service disruption advisory for 1 July 2015. Read more
Tags:  general
12/06/2015
Effective dispute resolution builds trust in the financial system, according to the Financial Ombudsman Service (FOS) Australia. Read more
Tags:  members
29/12/2014
FOS's Operational Guidelines have been updated in line with our Terms of Reference effective 1 January 2015. Read more
Tags:  general
04/12/2014
After the most recent round of consultation, the FOS Board has considered stakeholder submissions on two additional Terms of Reference amendments and one amendment previously considered, and has now issued its response. Read more
Tags:  consumers, members