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South Australia, Victoria and New South Wales have recently experienced severe weather, which has led to flooding and storm damage in some areas. While the Insurance Council of Australia (ICA) is yet to declare these storms as a catastrophe, they are monitoring the situation and keeping FOS updated. Read more
View our Reconciliation Action Plan endorsed by Reconciliation Australia Read more
Transcript of Chief Ombudsman Shane Tregillis' main address to the 2016 FOS National Conference. Read more
The Financial Ombudsman Service (FOS) Australia today advised Board Member, Mr Chris McRae, resigned from the FOS Board on 2 June 2016. Read more
Tags:  board
Addressing the issue of unpaid determinations Read more
Board statement and actions taken in response to Independent Review Recommendations Read more
Minor service disruption advisory for 1 July 2015. Read more
Tags:  general
Effective dispute resolution builds trust in the financial system, according to the Financial Ombudsman Service (FOS) Australia. Read more
Tags:  members
FOS's Operational Guidelines have been updated in line with our Terms of Reference effective 1 January 2015. Read more
Tags:  general
After the most recent round of consultation, the FOS Board has considered stakeholder submissions on two additional Terms of Reference amendments and one amendment previously considered, and has now issued its response. Read more
Tags:  consumers, members