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13 February 2017
FOS supports proposals for a single scheme for financial, credit, investments and insurance disputes to simplify, strengthen and increase access to free external dispute resolution for consumers and small businesses. Read more
06 December 2016
The Financial Ombudsman Service (FOS) Australia welcomes the interim report into the review of the financial system’s external dispute resolution (EDR) and complaints framework (the Ramsay Review). Read more
30 November 2016
FOS welcomes the release of the Financial Counselling Australia (FCA) report: External Dispute Resolution: Results of a Survey of Financial Counsellors. Read more
14 October 2016
The Financial Ombudsman Service Australia (FOS) has submitted to the government’s review of EDR key recommendations to build on the strengths of the current Ombudsman model based on the principles of fairness, openness, simplicity and adaptability. Read more
25 August 2016
The independent expert panel appointed by the government to review external dispute resolution and complaints schemes in the financial sector should be allowed to complete its work before the government makes any decisions on a banking tribunal or other proposed changes to current dispute arrangements. Read more
08 August 2016
The Financial Ombudsman Service Australia (FOS) has welcomed the release of Terms of Reference (the terms) for the review of the dispute resolution (EDR) and complaint framework for the financial system. Read more
20 April 2016
The Financial Ombudsman Service (FOS) Australia today said it would work with ASIC on the review of FOS’s small business jurisdiction under its Terms of Reference announced by the Australian Government. Read more
17 September 2015
Board statement and actions taken in response to Independent Review Recommendations Read more
17 September 2015
FOS addresses Independent Review recommendations Read more
12 March 2014
The Financial Ombudsman Service (FOS) Board today released the findings of its independent review along with plans to tackle its current dispute backlogs and improve dispute handling processes. Read more