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12 December 2011
The last three years have seen significant achievements, challenges and change at FOS. To meet the growing demand for its services, FOS has increased its case handling resources, created an early resolution team and continued its focus on achieving early, collaborative resolution to disputes wherever appropriate. FOS also has an increased emphasis on identifying and following up possible systemic issues with financial services providers. Read more
Tags:  annual review
01 August 2011
The Chair of the Board of the Financial Ombudsman Service ("FOS"), Professor the Hon Michael Lavarch, today announced the appointment of Shane Tregillis as Chief Ombudsman of FOS. Read more
Tags:  ombudsmen
15 March 2011
The Financial Ombudsman Service (FOS) today welcomed the initiative by ASIC to provide consumers with constructive financial information about their budgeting options and who can help them manage their debts. Read more
Tags:  asic
28 February 2011
The promotion of early, collaborative resolution of disputes involving consumers of Australia’s financial services sector was the major theme of the 2009–10 Annual Review of the Financial Ombudsman Service (FOS), released today. Read more
Tags:  annual review