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14 January 2013
A community forum in Tasmania on Monday, 21 January, will provide information on aspects of the recovery process including claim management, claims assessment and dispute resolution. Read more
22 November 2012
The Financial Ombudsman Service (FOS) today released its 2011-2012 Annual Review.Shane Tregillis, Chief Ombudsman, said, "We saw a continued increase in disputes coming to and being resolved by FOS in the last year. The composition of disputes has also changed over the last few years, with credit products and disputes lodged by people in financial difficulty making up a larger proportion of those we handled." Read more
Tags:  annual review
09 January 2012
The second anniversary of the devastating floods that hit Queensland and Victoria in 2011 will take place over the week from 10 January 2013. More than 66,000 claims were lodged with insurers following the Queensland and Victorian floods, most of which were resolved without dispute. Read more
12 December 2011
The last three years have seen significant achievements, challenges and change at FOS. To meet the growing demand for its services, FOS has increased its case handling resources, created an early resolution team and continued its focus on achieving early, collaborative resolution to disputes wherever appropriate. FOS also has an increased emphasis on identifying and following up possible systemic issues with financial services providers. Read more
Tags:  annual review
01 August 2011
The Chair of the Board of the Financial Ombudsman Service ("FOS"), Professor the Hon Michael Lavarch, today announced the appointment of Shane Tregillis as Chief Ombudsman of FOS. Read more
Tags:  ombudsmen
15 March 2011
The Financial Ombudsman Service (FOS) today welcomed the initiative by ASIC to provide consumers with constructive financial information about their budgeting options and who can help them manage their debts. Read more
Tags:  asic
28 February 2011
The promotion of early, collaborative resolution of disputes involving consumers of Australia’s financial services sector was the major theme of the 2009–10 Annual Review of the Financial Ombudsman Service (FOS), released today. Read more
Tags:  annual review