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31 October 2017
Financial services employees are often in the best, and sometimes the only position, to recognise financial elder abuse as it occurs, according to the Financial Ombudsman Service (FOS) Australia’s FOS Approach to financial elder abuse. Read more
05 October 2017
The Financial Ombudsman Service (FOS) Australia received record dispute numbers in 2016-17, according to new data published today. Read more
14 September 2017
FOS welcomes the introduction of the legislation as the next important step in establishing the Australian Financial Complaints Authority (AFCA) as the new single, independent financial services dispute resolution body. Read more
10 May 2017
FOS looks forward to playing its part in implementing the Government’s new single, independent financial services dispute resolution body. Read more
13 February 2017
FOS supports proposals for a single scheme for financial, credit, investments and insurance disputes to simplify, strengthen and increase access to free external dispute resolution for consumers and small businesses. Read more
06 December 2016
The Financial Ombudsman Service (FOS) Australia welcomes the interim report into the review of the financial system’s external dispute resolution (EDR) and complaints framework (the Ramsay Review). Read more
30 November 2016
FOS welcomes the release of the Financial Counselling Australia (FCA) report: External Dispute Resolution: Results of a Survey of Financial Counsellors. Read more
14 October 2016
The Financial Ombudsman Service Australia (FOS) has submitted to the government’s review of EDR key recommendations to build on the strengths of the current Ombudsman model based on the principles of fairness, openness, simplicity and adaptability. Read more
05 September 2016
The Financial Ombudsman Service (FOS) Australia has reduced the average time taken to resolve disputes by more than one-third without compromising the quality of outcomes. The 2015-16 Annual Review shows that FOS resolved disputes in an average of 62 days compared with 95 days in 2014-15. It also closed 43% of disputes within 30 days (almost double last year’s 22%). Read more
Tags:  annual review
25 August 2016
The independent expert panel appointed by the government to review external dispute resolution and complaints schemes in the financial sector should be allowed to complete its work before the government makes any decisions on a banking tribunal or other proposed changes to current dispute arrangements. Read more