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How to access Secure Services

Step-by-step video guides below help members access the secure online services (including self-service) that FOS offers. Click on the section that applies to you, then click play to begin the video.

To log into the Secure Services portal, FOS member contacts must first register for access. If you are not yet registered, follow the instructions and link below to do so.

Please note: These videos do not contain audio.

How to log into Secure Services

Registered users


Get started: Log into Secure Services by clicking here or on the padlock next to the word "Members" in the main menu above.


How to register for Secure Services

MD, CEO, Company Secretary (or equivalent)
Finance/EDR Manager or Dispute contact
Authorised Credit Representative contact