Advantages of membership
Learn about the advantages of being a member of the Financial Ombudsman Service.
Become a member
Becoming a member of the Financial Ombudsman Service demonstrates your commitment to providing best-practice dispute resolution for your clients. Learn more and apply to become a member.
A range of resources to help you understand and navigate the dispute resolution process.
View a calendar of upcoming events.
Wondering what membership entails? Like to know how to manage your membership online? Find the answers to frequently asked questions about membership.
The dispute resolution process
Information about how our dispute resolution process works, including timeframes.
All participating financial services providers are required to complete an annual business size assessment. We use the information to calculate your base levy, and for compiling comparative reporting tables.
Search for members
We can only consider disputes involving financial services providers that are members of our service. Search here for current FOS members and their contact details.
Using the FOS logo
How to let customers know about FOS.
Log in to Secure Services
Log in to the Secure Services member portal to manage disputes and your membership online.