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Issue 30 - July 2017

Under the spotlight: Meet our Adjudicators

 

Adjudicators perform a vital role at FOS making jurisdictional decisions and resolving disputes by making determinations under our Terms of Reference. With several new faces recently appointed by the FOS Board, we asked our adjudicators a few questions so that FOS Circular readers can get to know them better.

Wendi Nisbet

Wendi Nisbet

How long have you been an Adjudicator? Three months. As our general insurance (GI) numbers have increased, I have recently been appointed into the Adjudicator role to assist with the number of GI matters awaiting determination.

What did you do before you became an Adjudicator? Most recently, I was a Team Manager in Fast Track, which I had been doing since January 2017. Prior to that, I had been a Case Manager in GI since joining FOS just over four years ago. 

What do you enjoy the most about your role? I enjoy finding an issue that will turn the dispute. A lot of disputes are pretty straightforward or similar, so I really enjoy the ones that have an unusual facet to them. Those files keep you on your toes and sharpen your skills.

What is the most challenging part of your role? Keeping on top of the workload! GI has seen a massive increase in the amount of disputes coming in over the past 18 months or so.

What are your interests outside work? I love travelling and am always planning at least three holidays in advance. I also love F1, so occasionally I combine this with my love of travel to attend races. I go to the Melbourne race every year, but I've also been to the Singapore, Canada and Monaco GPs. No race this year, but my family and I are heading off to Africa for four weeks, which we are really looking forward to.
 

Chris Liamos

Chris Liamos

How long have you been an Adjudicator? Two years and eight months.

What did you do before you became an Adjudicator? Legal Counsel

What do you enjoy the most about your role? Providing fair and impartial decisions.

What is the most challenging part of your role? As above – whilst the most enjoyable, it is also the most challenging.

What are your interests outside work? Reading, soccer and movies.
 

Melinda Cavalieri

Melinda Cavalieri

How long have you been an Adjudicator? I was appointed an Adjudicator in September 2015, so nearly two years.

What did you do before you became an Adjudicator? I was a Team Manager in Investments & Advice.

What do you enjoy the most about your role? Providing the parties with an outcome – especially when I know FOS's involvement in the dispute has assisted with resolution, and sometimes even helped repair a broken relationship between the FSP and the customer.

What is the most challenging part of your role? The volume of disputes! We are very busy in Fast Track so it is a challenge to work at a fast pace all the time, but it does make the day go quickly!

What are your interests outside work? I love cooking and travelling.
 

Alex Maslen

Alex Maslen

How long have you been an Adjudicator? Eight months.

What did you do before you became an Adjudicator? I was a Case Manager in GI.

What do you enjoy the most about your role? Assisting case workers in developing their approach to disputes and enhancing their product knowledge.

What is the most challenging part of your role? Making decisions that are fair in all the circumstances in disputes where the evidence does not lead to a 'clear' outcome.

What are your interests outside work? Interstate or international travel.
 

Ruth Talalla

Ruth Talalla

How long have you been an Adjudicator? Since 2014 – from the Fast Track pilot onwards.

What did you do before you became an Adjudicator? I was a senior case manager in banking and finance for seven years. Prior to that I was a commercial litigator in top-tier private practice firms in Melbourne and London for 13 years.

What do you enjoy the most about your role? I really enjoy interacting with the parties and giving them a chance to feel heard and understood. Being able to negotiate resolutions with them is very satisfying. I also enjoy training and working with more junior staff.

What is the most challenging part of your role? Managing the sheer volume of work coming through Fast Track.

What are your interests outside work? I love travelling; reading; comedy; watching sport (AFL, rugby union and cricket); anything involving eating and drinking, swimming and yoga (to counteract the eating and drinking). Also running around after my two sporty sons (that's more a necessity than an interest!).

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