In January 2016, we issued a communication advising that FOS had a new free call number: 1800 367 287 (or 1800 FOS AUS).
Under ASIC Regulatory Guide 165, members must include our contact details in their Financial Services Guide or Credit Guide. We requested that members start to incorporate the new 1800 number as they updated communications materials.
While the old FOS 1300 number (cost of a local call from landlines) is currently still operational, it will not continue indefinitely, and we now encourage all members to actively move towards updating the information provided to ensure they are able to fulfil their obligations under ASIC Regulatory Guide 165.
Members should ensure the relevant areas within their business, such as communications, are aware of this.