There are five steps involved in handling a dispute. Some disputes take longer to resolve than others.
|Step 1: Contact your financial services provider
|Step 2: Lodge a dispute with us
|Step 3: Our review of the dispute begins
|Step 4: How your dispute will be handled
|Step 5: How your dispute will be resolved
If English is not your first language we can arrange access to a free interpreter service. They can help you explain the details of your dispute and translate all related correspondence.
Financial or legal advice?
We don’t provide legal or financial advice. Details of consumer advocacy or legal services are provided here.
Filling in our forms?
Our staff can talk you through how to fill in the forms. Simply contact us during business hours (9am-5pm Monday to Friday).
Please let us know if you have special needs by calling us during business hours.
...then call us on
1300 78 08 08
Some telephone service agreements charge your call at more than rate of a local call. More