FOS releases 2012-2013 Annual Review
After four years of large increases in dispute numbers, FOS’s 2012-2013 annual review shows a pleasing reduction in disputes.
Overall FOS received 32,307 disputes in 2012-2013, down 11 per cent from the year before while the number of disputes we accepted declined 5 per cent to 24,100.
Please find a copy of the report below.
FOS releases 2012-2013 Comparative Tables
Please find below our 2012-2013 Comparative Tables. These tables present dispute statistics about financial services providers (FSPs) that are members of FOS. The tables are produced annually as part of ASIC Regulatory Guide 139.
The tables provide three types of information about each FSP:
The information is presented across 17 financial product tables (consumer loans, credit cards etc). In order to appear in a particular table the FSP must have had 5 or more disputes during the year in relation to that particular product. Where there is no qualified FSP in that year, no table has been published. In 2013 there were 5 tables not published (eg. Extended Warranties, Margin Loans and Medical Indemnity Insurance)
Additional explanatory information is available in the supporting documents.
*Note - Where an FSP provides a Business Size the tables include the Chance of a Dispute metric. Where the Business Size is not provided the raw number of accepted disputes has been published.
Feedback and orders
Please email us if you have any feedback about the Annual Review or Comparative Tables or to order print copies of the Annual Review.
Note that the Comparative Tables are not published in print form. They are only available on this website.