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Shane Tregillis, Chief Ombudsman
Shane started as Chief Ombudsman at the Financial Ombudsman Service (FOS) on 12 September 2011. He has over 20 years experience in senior regulatory roles in Australia and Singapore.
Shane was a Commissioner at the Australian Securities and Investments Commission (ASIC) from May 2010 to August 2011. Before his appointment to the ASIC Commission, Shane was Deputy Managing Director (Market Conduct) of the Monetary Authority of Singapore (MAS), where he was responsible for capital market and business conduct regulation in Singapore. He was also Chair of the Financial Education Steering Committee.
Before joining MAS in November 2001, Shane held senior executive positions at ASIC and its predecessors, with a wide range of regulatory and management responsibilities covering major market and clearing and settlement reforms, transition from the Australian Securities Commission (ASC) to ASIC, and implementation of the managed investments regime.
Shane has been actively engaged in international regulatory developments, including as co-chair of the International Organization of Securities Commissions (IOSCO) and Committee on Payment and Settlement
Systems (CPSS) Joint Task Force on securities settlement systems.
Shane holds Bachelor of Commerce, Bachelor of Laws and Master of Commerce degrees.
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Philip Field, Lead Ombudsman – Banking and Finance
Prior to the establishment of the Financial Ombudsman Service, Philip was General Manager – Corporate and Legal Counsel at the Banking and Financial Services Ombudsman (BFSO). He joined the BFSO as Legal Counsel in February 2002 and was appointed General Manager – Corporate in March 2006.
Prior to joining the BFSO, he worked in private practice and as an in-house solicitor in the financial services sector. Philip was also a volunteer solicitor at the Springvale Legal Service.
Philip holds a Bachelor of Economics, a Bachelor of Laws (with Honours) and a Master of Laws (Commercial Law) all from Monash University and was admitted to legal practice in March 1986.
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John Price, Lead Ombudsman – General Insurance
John has over 30 years experience in the industry. Prior to his appointment as Ombudsman – General Insurance in October 2009 John acted as Referee, Adjudicator and a Panel Chair at the Financial Ombudsman Service (and its predecessor scheme, the Insurance Ombudsman Service) from 2004.
John was until recently also a Director of State Trustees Limited and STL Financial Service Limited and Chair of the State Trustees Limited Australia Foundation and member of the Audit, Investment and Remuneration Committees.
John is also a Code of Conduct Commissioner for Cricket Australia and Chair of the Pennant Cricket Appeals Board for Cricket Victoria.
John’s industry knowledge has been built through his experience as a solicitor at Maurice Blackburn & Co from 1978, becoming a partner in 1984. He headed up the industrial personal injuries practice until retiring from the firm in 2004.
John also brings his experience as a member of the Accident Compensation Committee for more than 20 years, a member of the Victorian WorkCover Authority Legal Liaison Committee and numerous Victorian Government working parties and advisory groups.
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Dr June Smith, Lead Ombudsman – Investments and Advice
Dr June Smith has a wealth of experience in the financial planning and related sectors, well-developed relationships with regulators, industry and consumer groups and a significant track record as an independent decision maker. June is well recognised for her work developing the role of codes of practice to improve customer service, along with her efforts in promoting professional standards and business ethics in the financial advice industry.
Prior to becoming Lead Ombudsman (Investments and Advice), June was CEO of the Code Compliance Monitoring Committee for the Code of Banking Practice and General Manager of Code Compliance and Monitoring at FOS.
June has a PhD in Law from Victoria University, specialising in professional and business ethics and organisational decision–making within financial services organisations. She also holds a Bachelor of Arts (Hons) and a Bachelor of Laws degree from the University of Melbourne.
June’s external appointments have included Member, Racing Victoria Appeals and Disciplinary Board; Independent Chair, Conduct Review Commission, Financial Planning Association of Australia; Independent Chair, Code Compliance and Monitoring Committee, Australian Travel Agents Scheme; Advisory Member, Member Compliance Committee, Financial and Consumer Rights Council of Victoria; and Victoria University Alumni Ambassador.
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Jamie Orchard, Executive General Manager – Resolution
Jamie Orchard has almost 25 years of experience as a lawyer, working mainly in financial services regulatory roles. After working as a prosecutor at the Commonwealth DPP in Queensland, Jamie transferred to the then ASC (later to become ASIC) where he remained for over twelve years, progressing to hold the senior executive position of Director of Enforcement (South West) based in Melbourne. He was subsequently appointed to the role of Managing Director, Enforcement at the Dubai Financial Services Authority and later Managing Director Legal and Regulatory Compliance at the Qatar Financial Centre Regulatory Authority. In those roles, Jamie played a key role in the implementation in those jurisdictions of international standard legal systems and financial services regulatory infrastructures.
On his return to Australia, Jamie was appointed as the Director of Integrity at Racing Queensland where he worked to introduce into the racing industry those standards of regulation expected in the financial services industry.
Jamie has an LL B (Hons), Graduate Diploma in Legal Practices and LL M from the Queensland University of Technology, a Graduate Certificate in Business Administration from the Mount Eliza Business School/University of Queensland and a Certificate in Arabic and Arab Studies from the University of Durham (UK). Jamie is admitted as a Barrister and Solicitor of the Supreme Court of Victoria and as a Solicitor of the Supreme Court of Queensland and High Court of Australia.
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Jenny Peachey, Executive General Manager – Strategic Review
Jenny Peachey has been an Executive General Manager with FOS since July 2012, initially with Corporate Strategy and Services, and since 1 July 2016 with Strategic Review.
She has worked in senior executive roles for over 30 years in the delivery of operational and corporate services, and in leading and delivering major organisational change programs in State and Commonwealth public sector agencies, and in FOS. Jenny has led corporate governance, strategy and planning teams, financial and business services teams, and large frontline operational teams.
Jenny holds a Master of Commerce and a Bachelor of Arts, and is an Executive Fellow, Australia and New Zealand School of Government (ANZSOG). She is a Graduate of the Australian Institute of Company Directors (GAICD). As an FCPA, Jenny is an active member of CPA Australia and was Victorian President of the organisation in 2007.
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Michael Ridgway, Executive General Manager – Corporate Strategy & Services
As Executive General Manager – Corporate Strategy & Services, Michael oversees the Community & Corporate Communications, Finance & Facilities, Human Resources, Information Services and Strategy & Analysis teams.
Michael has been with FOS and one of its predecessor Schemes, the Financial Industry Complaints Service, since 2004. Prior to that Michael worked with the Australian Securities and Investments Commissions and the Energy and Water Ombudsman Victoria in various roles. Michael is legally qualified and is a qualified mediator.