Shane Tregillis, Chief Ombudsman
Shane started as Chief Ombudsman at the Financial Ombudsman Service on 12 September 2011. He has over 20 years experience in senior regulatory roles in Australia and Singapore.
Shane was a Commissioner at the Australian Securities and Investments Commission (ASIC) from May 2010 to August 2011. Before his appointment to the ASIC Commission, Shane was Deputy Managing Director (Market Conduct) of the Monetary Authority of Singapore (MAS), where he was responsible for capital market and business conduct regulation in Singapore. He was also Chair of the Financial Education Steering Committee.
Before joining MAS in November 2001, Shane held senior executive positions at ASIC and its predecessors, with a wide range of regulatory and management responsibilities covering major market and clearing and settlement reforms, transition from the Australian Securities Commission (ASC) to ASIC, and implementation of the managed investments regime.
Shane has been actively engaged in international regulatory developments, including as co-chair of the International Organization of Securities Commissions (IOSCO) and Committee on Payment and Settlement Systems (CPSS) Joint Task Force on securities settlement systems. He is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
Shane holds Bachelor of Commerce, Bachelor of Laws and Master of Commerce degrees.
Philip Field, Lead Ombudsman – Banking and Finance
Prior to the establishment of the Financial Ombudsman Service, Philip was General Manager – Corporate and Legal Counsel at the Banking and Financial Services Ombudsman (BFSO). He joined the BFSO as Legal Counsel in February 2002 and was appointed General Manager – Corporate in March 2006.
Prior to joining the BFSO, he worked in private practice and as an in-house solicitor in the financial services sector. Philip was also a volunteer solicitor at the Springvale Legal Service.
Philip holds a Bachelor of Economics, a Bachelor of Laws (with Honours) and a Master of Laws (Commercial Law) all from Monash University and was admitted to legal practice in March 1986.
Philip is Secretary/Treasurer of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
John Price, Lead Ombudsman – General Insurance
John has over 30 years experience in the industry. Prior to his appointment as Ombudsman – General Insurance in October 2009 John acted as Referee, Adjudicator and a Panel Chair at the Financial Ombudsman Service (and its predecessor scheme, the Insurance Ombudsman Service) from 2004.
John was until recently also a Director of State Trustees Limited and STL Financial Service Limited and Chair of the State Trustees Limited Australia Foundation and member of the Audit, Investment and Remuneration Committees.
John is also a Code of Conduct Commissioner for Cricket Australia and Chair of the Pennant Cricket Appeals Board for Cricket Victoria.
John’s industry knowledge has been built through his experience as a solicitor at Maurice Blackburn & Co from 1978, becoming a partner in 1984. He headed up the industrial personal injuries practice until retiring from the firm in 2004.
John also brings his experience as a member of the Accident Compensation Committee for more than 20 years, a member of the Victorian WorkCover Authority Legal Liaison Committee and numerous Victorian Government working parties and advisory groups.
John is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
Dr June Smith, Lead Ombudsman – Investments and Advice
Dr June Smith has a wealth of experience in the financial planning and related sectors, well-developed relationships with regulators, industry and consumer groups and a significant track record as an independent decision maker. June is well recognised for her work developing the role of codes of practice to improve customer service, along with her efforts in promoting professional standards and business ethics in the financial advice industry.
Prior to becoming Lead Ombudsman (Investments and Advice), June was CEO of the Code Compliance Monitoring Committee for the Code of Banking Practice and General Manager of Code Compliance and Monitoring at FOS.
June has a PhD in Law from Victoria University, specialising in professional and business ethics and organisational decision–making within financial services organisations. She also holds a Bachelor of Arts (Hons) and a Bachelor of Laws degree from the University of Melbourne.
June’s external appointments have included Member, Racing Victoria Appeals and Disciplinary Board; Independent Chair, Conduct Review Commission, Financial Planning Association of Australia; Independent Chair, Code Compliance and Monitoring Committee, Australian Travel Agents Scheme; Advisory Member, Member Compliance Committee, Financial and Consumer Rights Council of Victoria; and Victoria University Alumni Ambassador.
June is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
Katy Adams, Ombudsman
Katy was appointed as an Ombudsman, Panel Chair and Adjudicator in May 2010.
Katy graduated with a Bachelor of Laws (Honours) from the London School of Economics, and completed her articles with Clifford Chance, in London and Hong Kong, before working as a solicitor at Clifford Chance in the tax and pensions department. Following a year travelling in Australia and New Zealand, she returned to England to lecture at the College of Law, where she taught tax, wills and probate, and business law.
In 1994 Katy emigrated to Australia, and since then has worked in private practice, as in-house counsel for superannuation fund administrators, and as a senior lawyer at ASIC, including as a superannuation specialist in the regulatory policy branch during the introduction of the financial services reform legislation.
From 1997 to April 2012, Katy was a member of the Superannuation Complaints Tribunal. In 2007 she was appointed to the role of Tribunal Legal Counsel, after acting in that position for two years. From September 2007 to September 2009, she was the Tribunal’s Acting Deputy Chairperson.
Geoff Bant, Ombudsman
Geoff joined FOS in 2008 as a case manager and was appointed to the role of Legal Counsel in 2010. He became a team manager in Banking and Finance in 2014, leading a highly successful team of case workers.
Before joining FOS, Geoff worked as a solicitor in major law firms in Australia and London, specialising in banking litigation and business risk management.
He holds a Bachelor of Arts and a Bachelor of Laws (Hons) from the University of Western Australia, and a Master of Laws (Commercial Law) from the University of London (King’s College). He also has a Graduate Diploma of Applied Finance from the Securities Institute of Australia.
Sarah-Jane Christensen, Ombudsman
Sarah-Jane has been a solicitor and barrister of the Supreme Court of Victoria since 1989 and holds a Bachelor of Laws, Bachelor of Economics, Masters of Law and an MBA.
Sarah-Jane has extensive experience in financial services having been deputy general counsel of a major Australian bank and general counsel of a listed responsible entity for managed investment funds. Before this Sarah-Jane worked as a solicitor in major law firms in Melbourne and London, specialising in banking, finance and superannuation law.
Sarah-Jane is also a professional company director and has been a Senior Fellow at Monash University lecturing on Corporate Governance and Directors Duties. She is also an accredited facilitator with the Australian Institute of Company Directors.
Evelyn Halls – Ombudsman Decisions
Evelyn was formerly a partner in the Corporate Group at global law firm Herbert Smith Freehills. Evelyn's practice at Herbert Smith Freehills involved advising companies, managed funds and statutory bodies on a range of transactional and corporate governance issues. Evelyn also spent several years in Herbert Smith Freehills' revenue law group, advising on tax and stamp duty issues.
Evelyn is a two-time Olympian in the sport of fencing and has been actively involved in the administration of the sport at club and state level.
Alison Maynard, Ombudsman
From the inception of the Financial Ombudsman Service until December 2012, Alison was Lead Ombudsman, Investment, Life Insurance and Superannuation (ILIS). Alison now holds a valuable role as one of our decision makers in the ILIS space. Prior to the establishment of the Financial Ombudsman Service on 1 July 2008, Alison had been Chief Executive of the Financial Industry Complaints Services (FICS) since January 2001. Prior to that she was the National Operations Manager at Insurance Enquiries & Complaints Ltd.
Alison has also worked as a Director of the SIO Consumer Appeals Centre, Supervisor of Clinical Training at Leo Cussen Institute (Solicitor Training) and as a solicitor at the Coburg and St Kilda Community Legal Centres. Alison holds a Bachelor of Jurisprudence and a Bachelor of Law from Monash University and was admitted to legal practice in April 1982.
Christine McCarthy, Ombudsman
Christine has several decades of experience in the insurance industry and in legal practice. She has a Masters of Law from Melbourne University, specialising in insurance law, and is an accredited mediator.
Since 2007, Christine has worked as an Adjudicator with the Insurance Ombudsman Service and as an Ombudsman with the Financial Ombudsman Service.
Christine's industry knowledge derives from extensive experience as a partner in a law firm and a senior executive at a statutory authority.
Nicole McCutcheon – Ombudsman Decisions
For two years prior to commencing as Ombudsman in 2013, Nicole had been assisting FOS in the drafting of more complex Investments, Life Insurance and Superannuation (ILIS) determinations. Before that she was Litigation Counsel at ASIC, where she worked in Enforcement since 2001.
During her time at ASIC, Nicole was seconded to the Financial Services Authority in London. Nicole commenced her career at Minter Ellison. Nicole has an LLB (Hons) and B Com from the University of Melbourne. She has a Graduate Certificate in Business Administration from the Mount Eliza Business School/University of Queensland.
Helen Moye, Ombudsman
Helen joined FOS Australia in 2016, having previously worked as an Ombudsman with FOS UK for four years. Helen's diverse professional career developed from her initial years in private legal practice in Australia as a commercial lawyer. This was followed by a period based abroad in the role of head international legal counsel for a private investment group with interests across the Middle East, Europe and the UK. She has also held trustee/board (including chair) positions on several professional and not-for-profit organisations.
Helen has a Bachelor of Laws (Hons) from Queensland University of Technology, and was admitted as a solicitor of the Supreme Court of Queensland and the High Court of Australia. Helen also has a Bachelor of Arts from the University of New England and a Graduate Diploma in Education from Charles Sturt University.
She is a past president of the Women Lawyers’ Association of Queensland and contributed several chapters to a book of biographies of prominent female lawyers in that State.
Don O'Halloran, Ombudsman
Don was appointed as an Ombudsman at FOS in July 2010. Prior to coming to FOS, he was a full-time Member at the Victorian Civil and Administrative Tribunal (VCAT). During his four years at VCAT, he sat in the Civil, Occupation and Business Regulation and Guardianship lists. Before working at VCAT, he was a specialist insurance litigation partner in a large Melbourne legal firm for 21 years.
Don has a Masters of Law from the University of Melbourne and he is the former Legal Member of the Chiropractors Regulation Board and former Treasurer of Headway Victoria.
Justi Tonti-Filippini – Ombudsman Decisions
Justi has 15 years experience in the financial services industry. She was a Special Counsel at Ashurst specialising in retail banking and financial services. Before joining Ashurst, Justi worked as a senior in-house lawyer for a major Australian banking group.
Justi has a PhD from Edith Cowan University (Western Australia) and is the immediate past National Chair of the Law Council of Australia's Financial Services Committee. In her Law Council role, Justi was actively involved in credit law policy development, having served on an industry advisory group for the Commonwealth Department of Treasury, and made submissions to government on proposed reforms to credit industry regulation.