The Financial Ombudsman Service employs a group of highly qualified professionals whose expertise in areas such as alternative dispute resolution, law, accountancy, financial markets, insurance and superannuation contribute significantly to the quality of the dispute resolution service provided by the Financial Ombudsman Service. The Service also employs skilled professionals in areas such as information technology and administration.
Financial Ombudsman Service staff must be committed to achieving fair and just outcomes to disputes in an independent and impartial manner. While a legal qualification is not necessary for all Financial Ombudsman Service positions, an interest in the law and its application in the financial services sector, is essential.
The Financial Ombudsman Service offers a friendly work environment with an emphasis on work/life balance as well as professional development.
Our way of working and our values are aimed toward being an outward-facing, service-driven organisation that provides quality outcomes to applicants and financial services providers.
Kindly note that our policy is to not accept unsolicited job applications. Rather, we would encourage potential job applicants to regularly review our current vacancies listed below.
The Financial Ombudsman Service is the leading ombudsman scheme for the Australian financial services industry. Our staff are experts in the areas of alternative dispute resolution, law, banking and finance, insurance, investments, accountancy, communications, IT and technology.
We are committed to finding fair resolutions to disputes and to demonstrating the values of humanity, organisational efficiency and effectiveness, and trust. The Financial Ombudsman Service is a collaborative and friendly organisation that encourages professional development and work–life balance.
Being an employee of the Financial Ombudsman Service has many other benefits, including extensive training opportunities, salary packaging, an employee assistance program and a rewards program.
Training and Education
The Financial Ombudsman Service prides itself on providing ongoing training and professional development to staff to further their careers and skills. Legal staff can undertake training to attain CPD points.
Salary Packaging is a legal process whereby staff can reduce the amount of salary they receive and request the Financial Ombudsman Service to reimburse them for certain expenses in lieu of this salary. This may reduce the income tax payable by the employee. This is most likely to be the outcome for staff whose salary is higher than $80,000 per annum. The amount of gross salary forgone is not included in an employee’s taxable income and does not affect the amount of basic Medicare levy payable. Most fringe benefits are included in income tests relating to government benefits and obligations.
Salary packaging for meals entertainment is a legal process whereby staff can reduce the amount of salary they will receive and request Financial Ombudsman Service to reimburse them for certain expenses in lieu of this salary. This may have the impact of reducing the income tax payable by the employee. The amount of gross salary forgone is not included in your taxable income and does not affect the amount of basic Medicare levy payable. Most fringe benefits are included in income tests relating to government benefits and obligations.
Employee Assistance Program
Staff are eligible for free counselling sessions. These confidential sessions are provided by an external organisation.
Staff can join the Financial Ombudsman Service Rewards Program, which is managed by an external organisation. The program provides employees with discounts on meals, entertainment, shopping and accommodation.
When applying for a position with the Financial Ombudsman Service, you will need to supply two documents:
Your cover letter should demonstrate your understanding of the role and the job requirements. Cover letters normally should be no longer than one page and they must state the job title. Remember to proofread your cover letter for spelling and grammar errors.
Your resume should be logically and clearly structured and should highlight your employment history and achievements. The language should be simple, with no spelling or grammar errors. It should be easy to read, with only one font used. Your resume should not include a cover sheet or a photograph of yourself.
The Financial Ombudsman Service (FOS) recognises the importance of ensuring our staff are equipped with the skills and knowledge to support and achieve our business objectives. The development of a robust learning and development framework has enabled us to provide staff with the structure necessary to provide learning opportunities which will contribute to their career goals.
Through the provision of high quality, tailored learning and development solutions, staff are provided with the opportunity to develop organisational knowledge and core business skills within a holistic and highly supportive context.
The FOS Launch Pad Program is delivered over a six month period and incorporates four stages of progression. During the program new starters are provided with access to a variety of learning offerings focused on building core business knowledge, developing organisational awareness and fostering confidence. Incorporating buddying, coaching, role-shadowing and a variety of interactive learning sessions, the FOS Launch Pad Program offers new starters a contextualised induction experience.
To contact the Financial Ombudsman Service's People and Development team, please call or (03) 9613 7465 or (03) 9613 7492.