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About Us

  • What we do

    The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
  • Our Ombudsmen

    Information about our Chief Ombudsman, Lead Ombudsmen and Ombudsmen.
  • Corporate Governance

    The Financial Ombudsman Service Limited (FOS) prides itself on independence, integrity and transparency in all aspects of its operations.
  • Our Board

    We are governed by an independent board of consumer representatives and financial services industry representatives.
  • Our Panels

    Information about our decision making panels.
  • Our Senior Leadership Group

    Information about Shane Tregillis, Philip Field, John Price, June Smith, Jamie Orchard, Jenny Peachey and Michael Ridgway.
  • Terms of Reference

    Our operations are governed by published Terms of Reference (TOR). The TOR sets out our rules and processes, such as: our power to consider disputes; our dispute resolution processes; and our reporting obligations.
  • Feedback about our service

    To give us feedback (compliment, suggestion or complaint) about our service please complete our online feedback form.
  • Codes of Practice

    Codes of practice set standards of good industry practice for financial service providers when dealing with people who are, or who may become, individual or small business customers.
  • Independent Reviews

    This is the main webpage about our independent reviews. It contains all the information, links and downloads from the latest and previous independent reviews, including the 2013 Independent Review of FOS.
  • Careers

    This webpage has informaton about current job vacancies, recruitment advice, employee benefits, staff induction, and contact information for Human Resources. You can also subscribe to job notifications if you want the latest job vacancies sent to your email.
  • Accessibility

    Information about how you can access FOS's service and publications, including assistance we can provide to people with additional needs and help with accessing content on our website.
  • Contact details

    Our telephone and fax numbers, postal and email addresses. Consumers can contact FOS by calling 1800 367 287 or emailing [email protected]